Chapter 1

This activity contains 22 questions.

 

The four management functions include all of the following EXCEPT _____.

Controlling

Planning

Staffing

Organizing

             

_____ studies behavior as it relates to concerns such as absenteeism, turnover, productivity, and performance.

 Psychology

 Kinetics

 Organizational behavior

 Ergonomics

 

According to the text, the best approach for obtaining knowledge about human behavior is_____.

Using common sense

An observational approach

A theoretical approach

A systematic approach

What behavioral science discipline has made the MOST significant contributions to understanding individual behavior?

Sociology

Social psychology

Psychology

Anthropology

             

_____ has helped us understand differences in fundamental values, attitudes, and behavior between people in different countries.

Anthropology

Psychology

Social psychology

Political science

 

_____ means that organizations are becoming more heterogeneous in terms of gender, race, and ethnicity.

Globalization

Workforce diversity

Affirmative action

Organizational culture

 

The ____ assumption is being replaced by one that recognizes and values diversity.

Melting-pot

Workplace diversity

Amoeba

Homogenization

 Which of the following groups will NOT increase as a percentage of the workforce?

 Hispanic men and women

 Black women

 White males

 Asian men and women

 

A(n) _____is a situation in which an employee must define right and wrong conduct.

Problem

Ethical dilemma

Argument

Principle

 

Individual level independent variables include _____.

Technology

Organizational culture

Perception

Human resource policy

 

Managers get things done through other people.

  True

 False

             

Robert Katz has identified three management skills: technical, human, and conceptual.

   True

  False

             

Organizational behavior is a field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations, for the purpose of applying such knowledge toward improving an organization's effectiveness.

  True

 False

 

Behavior is generally predictable, and the systematic study of behavior is a means to making reasonably accurate predictions.

  True

  False

 

Learning, perception, and personality have been OB topics whose contributions have generally come from sociology.

  True

  False

 

Social psychology is an area within psychology, blending concepts from both psychology and political science.

  True

  False

 

Workforce diversity means that organizations are becoming more homogeneous in terms of gender, race, and ethnicity.

  True

  False

In tight labor markets, those managers who don't understand human behavior risk having no one to manage.

  True

  False

 

Today's managers must learn to cope with ongoing stability.

  True

  False

 

There are three levels of analysis in OB, and as we move from the individual level to the group level, to the organization systems level, we add systematically to our understanding of behavior in organizations.

  True

  False

 

Discuss the components of workforce diversity.

How has psychology contributed to the study of organizational behavior?