Chapter 18

Chapter Quiz

This activity contains 22 questions.

 

o   The objective of effective _____ is to match individual characteristics such as ability and experience, with the requirements of the job.

 

Ø  job analysis

 

Ø  selection

 

Ø  recruitment

 

Ø  performance appraisal

 

 

§  _____ tests assess the applicant's ability in an authentic situation.

 

Ø  Written

 

Ø  Background

 

Ø  Personality

 

Ø  Performance simulation

 

 

o   Which of the following was not specifically suggested by your author as a general category of employee skills?

 

Ø  Financial

 

Ø  Basic literacy

 

Ø  Problem solving

 

Ø  Interpersonal

 

§  _____ skills training includes learning how to be a better listener and how to be a more effective team player.

 

Ø  Financial

 

Ø  Technical

 

Ø  Problem solving

 

Ø  Interpersonal

 

 

§  ____ training includes job rotation, apprenticeships, understudy assignments, and formal mentoring programs.

 

Ø  Off-the-job

 

Ø  On-the-job

 

Ø  Performance

 

Ø  E-training

 

 

o   Performance evaluation serves a number of purposes, including determining who gets merit increases and other rewards. This is an example of which of the following functions of performance evaluation?

 

Ø  Basis for reward allocations

 

Ø  Provides feedback on employees

 

Ø  Provides a criterion against which management validates selection and development programs

 

Ø  Helps managers make human resource decisions

 

 

§  _____ evaluation provides performance feedback from the full circle of daily contacts that an employee might have.

Ø  Graphic rating scales

Ø  BARS

Ø  360-degree

Ø  Forced comparison

 

 

o   John's performance evaluation rates him on a scale of 1 to 5 for characteristics such as job knowledge and cooperation. John's company is using a _____ performance evaluation system.

 

Ø  forced comparison

 

Ø  written essay

 

Ø  graphic rating scale

 

Ø  critical incident

 

 

o   Even the most prestigious of schools has experienced grade inflation. In 1970, the average GPA of students at Princeton was _____, while it was _____ in 2000.

 

Ø  3.06, 3.43

Ø  2.47, 3.22

Ø  2.99, 3.40

Ø  3.22, 3.56

 

 

o   Diversity training programs is generally intended to provide a vehicle for _____.

 

Ø  increasing awareness and examining stereotypes

 

Ø  focusing on individual differences

 

Ø  eliminating group learning

 

Ø  balancing work/life conflicts

 

 

o   Organizations review application forms during the substantive selection step in the selection process.

Ø  True

Ø  False

Ø

o   Written tests have lost popularity in the past 20 years.

Ø  True

Ø  False

Ø

o   Performance-simulation tests are a specific type of written test.

Ø  True

Ø  False

Ø           

o   Organizations increasingly have to provide basic reading and math skills for their employees.

Ø  True

Ø  False

Ø

 

o   Technical training has become increasingly important because of changes in organization design.

Ø  True

Ø  False

Ø

o   Supporters of ethics training argue that values can be learned and changed after early childhood.

Ø  True

Ø  False

Ø

o   Performance evaluation can be used to make general human resource decisions and to identify training and development needs.

Ø  True

Ø  False

Ø           

o   As the number of evaluators increases, the probability of attaining more accurate information increases.

Ø  True

Ø  False

Ø

o   Most managers are reluctant to provide negative feedback to employees.

Ø  True

Ø  False

Ø         

o   Collective cultures such as Japan emphasize formal performance evaluation systems more than informal systems.

Ø  True

Ø  False

Ø

 

o   How can training programs be customized to fit different learning styles?

 

 

 

 

o   Why are managers reluctant to provide performance feedback?