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Chapter 15
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Chapter Quiz
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This activity contains 22 questions.
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Conflict must be _____ by the parties to it.
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controlled
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understood
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perceived
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created
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The traditional view of conflict argues that conflict
_____.
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cannot be avoided
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indicates a malfunctioning within the group
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is good for a group
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improves productivity
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The _____ view of conflict argues that some conflict is
absolutely necessary for a group to perform effectively.
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human relations
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interactionist
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traditional
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functional
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_______
conflicts are almost always dysfunctional.
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Explicit
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Task
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Relationship
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Process
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During the _____ stage of the conflict process, conditions
are present that create opportunities for conflict to arise.
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potential opposition or incompatibility
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cognition and personalization
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vision
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intentions
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Assertiveness is _____.
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the degree to which one party attempts to satisfy his/her
own concerns
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the degree to which one party attempts to satisfy the other
party's concerns
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the degree to which one party attempts to satisfy everyone's
concerns
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the degree to which one party is cooperative
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Labor-management negotiations over wages exemplifies _____
bargaining.
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integrative
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cost-effective
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distributive
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third-party
§
_____
bargaining builds long-term relationships and facilitates
working together in the future.
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Integrative
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Cost-effective
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Distributive
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Third-party
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During which phase of the negotiation process do the parties
exchange their initial proposals or demands?
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Preparation and planning
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Definition of ground rules
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Clarification and justification
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Bargaining and problem-solving
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Which of the following is correct about cultural differences
in negotiation?
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The French dislike conflict.
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The Chinese draw out negotiations.
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North America persuade by appealing to emotions.
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Arabs rely on facts and appeal to logic.
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Conflict covers the full range from overt and violent acts
to subtle forms of disagreement.
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True
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False
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The interactionist view proposes that all conflicts are good.
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True
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False
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For process conflict to be productive, it must be kept low.
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True
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False
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Too much information can lay the foundation for conflict.
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True
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False
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In terms of assertiveness and cooperativeness, the
conflict-handling intention that is the opposite of
competing is avoiding.
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True
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False
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If you place your opponent's interest above your own, you
are engaging in collaborating.
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True
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False
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Hewlett-Packard rewards dissenters - those who stay with
ideas they believe in even when those ideas are rejected by
management.
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True
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False
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In terms of intra-organizational behavior, integrative
bargaining is preferable to distributive bargaining.
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True
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False
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Your BATNA determines the lowest value acceptable to you for
a negotiated agreement.
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True
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False
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The cultural background of negotiators has no significant
effect on negotiations.
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True
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False
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What is the difference between functional and dysfunctional
conflict? What factors influence whether conflict is
functional or dysfunctional?
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How can third parties assist in negotiations?
