Chapter 8   

Chapter Quiz

This activity contains 22 questions.

 

 _____ is a generic term that covers a broad range of feelings that people experience.

   Mood

 Affect

 Emotion

 Personality

 

 Six universal _____ are anger, fear, sadness, happiness, disgust, and surprise.

   cognitions

 lobes

 emotions

 moods

 

 _____ is a field of study that examines the extent to which emotions, whether positive or negative, serve a purpose.

   Evolutionary psychology

 Emotional anthropology

 Emotional intelligence

 None of the above

 

 _____ is a mood dimension consisting of nervousness, stress, and anxiety at the high end, and relaxation, tranquility, and poise on the low end.

   Positive affect

 Negative affect

 Positivity

 Illusory correlation

 

 _____ occurs when people associate two events, when there is no real connection.

   Accelerated formation

 Groupthink

 Illusory correlation

 Groupshift

 

 _____ refers to an employee's expression of organizationally desired emotions during interpersonal transactions at work.

   Surface acting

 Deep acting

 Emotional labor

 Mission

 

 Jane is concerned that her company is selling products of very poor quality. However, when meeting with customers, Jane feels obligated to be positive and express confidence about the quality of the product. Jane is likely experiencing _____.

   displayed emotions

 emotional dissonance

 deep acting

 self-awareness

 

 People who exhibit _____ know their own emotions and are good at reading others' emotions may be more effective in their jobs.

   emotional labor

 emotional dissonance

 emotional intelligence

 cognitive dissonance

 

 _____, one of the dimensions of emotional intelligence, is awareness of one's feelings.

   Self-management

 Self-awareness

 Social skill

 Empathy

 

 _____, one of the dimensions of emotional intelligence, is the ability to handle the emotions of others.

   Self-management

 Self-awareness

 Social skill

 Empathy

 

   Scientific management encouraged managers to understand the emotional states of their employees.

   True

 False

 

 Mood is a general term that encompasses both emotions and affect.

   True

 False

 

 People tend to be the happiest when their limbic system is relatively inactive.

   True

 False

 

 

People vary in the inherent ability to express emotional intensity.

   True

 False

 

 Emotions are essential to rational thinking.

   True

 False

 

 Positive events are more likely to affect the positive mood and positive emotions of introverts.

   True

 False

 

 Negative emotions appear to occur less often as people get older.

   True

 False

 

 Women show greater emotional expression than men; they experience emotions more intensely; and they display more frequent expressions of both positive and negative emotions, except anger.

   True

 False

 

   While different cultures may value different emotions, there are near universal norms for the expression of emotions.

   True

 False

 

 Emotional intelligence theory is biologically based.

   True

 False

 

 

 Differentiate between affect, mood, and emotions.

 

  

 

 

 

 What is emotional intelligence?