Chapter 17

Chapter Quiz

This activity contains 22 questions.

 

o   Institutionalization is the process through which _____.

Ø  individuals become a part of an organization

Ø  an organization takes on a life of its own

Ø  an individual is offered a life-time position

Ø  an organization employs a critical mass of people

 

o   Which of the following is NOT a characteristic of organizational culture?

Ø  Attention to detail

Ø  Innovation

Ø  Formalization

Ø  Team orientation

 

o   A strong culture builds all of the following EXCEPT ____.

Ø  cohesiveness

Ø  loyalty

Ø  quality

Ø  organizational commitment

 

o   Culture is most likely to be a liability when _____.

Ø  it increases consistency of behavior

Ø  the environment is dynamic

Ø  management is incompetent

Ø  it reduces ambiguity

 

o   Which of the following is NOT a way that culture is created?

Ø  Founders hire and keep employees who think and feel the way they do.

Ø  Founders indoctrinate and socialize employees to their way of thinking and feeling.

Ø  Founders poll early employees to determine the appropriate cultural values.

Ø  The founders' own behavior acts as a role model that encourages employees to identify with them and thereby internalize their beliefs.

 

o   All of the following serve to sustain a culture EXCEPT _____.

Ø  selection

Ø  formalization

Ø  socialization

Ø  top management

 

§  _____ is the process that adapts employees to the organization's culture.

Ø  Training

Ø  Mentoring

Ø  Socialization

Ø  Communicating

 

o   Which of the following is NOT a common form by which culture is transmitted to employees?

Ø  Stories

Ø  Selection

Ø  Rituals

Ø  Language

 

o   Which of the following is NOT a variable evident in customer-responsive cultures?

Ø  Employees are outgoing and friendly.

Ø  There is a high level of formalization.

Ø  Employees have good listening skills.

Ø  Employees exhibit organizational citizenship behavior.

 

o   Which of the following is NOT a characteristic of a spiritual organization?

Ø  Focus on individual development

Ø  Employee empowerment

Ø  Censorship of employee expression

Ø  Trust and openness

 

o   When an organization has become institutionalized, its original goals become viewed as the prime directive.

Ø  True

Ø  False

Ø             

o   The degree to which management decisions take into consideration the effect of outcomes on people within the organization is termed outcome orientation.

Ø  True

Ø  False

Ø

o   Strong cultures are made up of values that are intensely held and widely shared.

Ø  True

Ø  False

Ø             

o   Consistency of behavior is an asset to an organization when it faces a dynamic environment.

Ø  True

Ø  False

Ø           

o   The founders of an organization generally have little impact on the organization's culture since they are so far removed from the employees.

Ø  True

Ø  False

Ø           

o   Three forces play a particularly important part in sustaining culture: selection practices, promotion policies, and socialization methods.

Ø  True

Ø  False

Ø

o   Language can serve to unite members of a given culture as new employees learn the acronyms and jargon specific to the organization.

Ø  True

Ø  False

Ø

o   A strong organizational culture will exert more influence on employees then a weak one.

Ø  True

Ø  False

Ø           

o   In almost every organization that has successfully created and maintained a strong customer-responsive culture, its CEO has played a major role in championing the message.

Ø  True

Ø  False

Ø             

o   Workplace spirituality involves opportunities for organized religious practices within the context of the workplace.

Ø  True

Ø  False

Ø             

o   How does a dominant culture differ from a subculture?

 

 

 

 

 

 

o   Describe the socialization process.