Chapter 11

Chapter Quiz

This activity contains 22 questions.

                     

           

          The _____ initiates a message by encoding a thought.

           

channel

 

sender

 

receiver

 

medium

 

 

          The chief means of conveying messages is _____ communication.

           

nonverbal

 

interpersonal

 

oral

 

written

 

 

          The _____ communication network is best illustrated by an unstructured committee.

           

wheel

 

all-channel

 

interpersonal

 

circle

          Grapevine studies have shown that ____ percent of employees hear about matters first through rumors on the grapevine.

           

50

 

75

 

60

 

65

 

 

          Computer-aided communication includes all of the following EXCEPT.

           

intranet links

 

telephone calls

 

videoconferencing

 

e-mail

 

 

          _____ refers to the amount of information that can be transmitted during a communication episode.

           

Feedback

 

Filtering

 

Perception

 

Channel richness

 

           

          Jake tells his boss only what he believes the boss wants to hear. He is engaging in _____.   

filtering

 

selective perception

 

jargon

 

feedback

 

           

          Which of the following is NOT a barrier to effective communication?

           

Filtering

 

Channel richness

 

Selective perception

 

Language

 

          Tannen's research indicates that men use talk to ___, while women use it to _____.

           

emphasize status; create connection

 

build relationships; get promotions

 

establish blame; emphasize status

 

Create networks; emphasize separateness

 

          In _____ cultures, the words themselves are the primary conveyors of meaning.

           

rich

 

low-context

 

symbolic

 

semantic

 

           

          In the communication process, decoding should precede encoding.

            True

  False

          The advantages of oral communication are speed and feedback.

            True

  False

           

          The all-channel network rigidly follows the formal chain of command.

            True

  False

          Rumors flourish in ambiguous situations.

            True

  False

          Organizational boundaries become less relevant as a result of electronic communications.

            True

  False

          Selective perception refers to a sender manipulating information so that it will be seen more favorably by the receiver.

            True

  False

           

          Jargon is synonymous with "buzzwords".

            True

  False

          Oral apprehensives may find it extremely difficult to talk with others face-to-face.

            True

  False

          Men are more direct than women in conversation.

            True

  False

           

          Low-context cultures rely heavily on nonverbal and subtle situational cues when communicating with others.

            True

  False

 

           

          What are the four functions of communication?

           

                    

 

 

 

                     

           

          Discuss the barriers to effective communication.