Chapter 19

Chapter Quiz

This activity contains 22 questions.

 

_____ are responsible for initiating and managing change within an organization.

 

Change agents

 

Innovators

 

Team leaders

 

Consultants

 

Stan is trying to implement a new organizational structure at his company. A group of key employees is resisting the change. In an attempt to "buy off" the leaders, Stan is giving them a key role in the change decision. He doesn't really value their opinion, but wants their endorsement. Stan is using the change strategy of _____.

 

education

 

cooptation

 

negotiation

 

coercion

 

 

Refreezing involves _____.

 

movement to a new state

 

retrograde to an old state

 

making a new change permanent

 

training employees for change

 

 

 

John Kotter's _____ for implementing change builds on Lewin's three-step model.

 

action plan

 

implicit strategy

 

refreezing model

 

8-step plan

 

 

What of the following best describe action research?

 

a financial analysis tool used to evaluate the areas of the organization with the greatest potential for change

 

a change process that focuses on the forces driving change and the forces restraining change

 

a change process based on the systematic collection of data and then selection of a change action based on what the analyzed data indicate

 

all of the above

 

 

_____ is a paradigm that values human and organizational growth, collaborative processes, and a spirit of inquiry.

 

Organizational development

 

Change management

 

Action research

 

Employee wellness

 

 

_____ uses high-interaction group activities to increase trust and openness among team members.

 

Sensitivity training

 

Process consultation

 

Intergroup development

 

Team building

 

 

_____ seeks to identify the unique qualities and special strengths of an organization and build on these to improve performance.

 

Sensitivity training

 

Intergroup development

 

Process consultation

 

Appreciative inquiry

 

 

Through _____, organizations rethink and redesign the processes by which it creates value and does work.

 

continuous improvement

 

process reengineering

 

survey feedback

 

organizational development

 

 

_____ has developed a reputation as one of America's most innovative companies by developing a stream of diverse products, including guitar strings, dental floss, medical devices, and fuel cells.

 

Procter and Gamble

 

General Motors

 

American Home Products

 

W. L. Gore

 

 

Samsung's organizational culture was an obstacle to change.

True

False

 

Resistance to change can be reduced by communication.

True

False

 

Research suggests that the ability to easily accept and adapt to change is related to personality.

True

False

 

In action research, the analysis stage involves gathering information about problems, concerns, and needed changes from members of the organization.

True

False

 

Team building seeks to change the attitudes, stereotypes, and perceptions that groups have of each other.

True

False

Self-efficacy moderates stress.

True

False

Psychological symptoms of stress include heart attacks and increased blood pressure.

True

False

Individual approaches to stress management include relaxation training.

True

False

 

 

Biofeedback is a relaxation technique.

True

False

Work stress will have a negative impact on employee performance.

True

False

                

 

 

What is action research?

 

 

 

 

 

 

What is a learning organization? How can organizations transform themselves into learning organizations?