Chapter 10

Chapter Quiz

This activity contains 22 questions.

 

          Which of the following does NOT explain the current popularity of teams?

           

Teams outperform individuals when the tasks require multiple skills.

 

Teams enable organizations to better utilize employee talents.

 

Teams are a means to increase employee motivation.

 

Teams outperform individuals in all situations.

 

          _____ is an attribute of work teams which results in a level of performance that is greater than the sum of the individual inputs.

           

Synergy

 

Enthusiasm

 

Energy

 

Initiative

 

          _____ teams go farther than problem-solving teams in getting employees involved in work-related decisions and processes.

           

Problem identification

 

Self-managed

 

Virtual

 

Cross-functional

 

          Which is NOT one of the three primary factors that differentiate virtual teams from face-to-face teams?

           

The absence of nonverbal and paraverbal cues

 

Limited social contact

 

Increased social rapport

 

The ability to overcome time and space constraints

 

          Companies like Hewlett-Packard, Boeing, Ford, and GE have been heavy users of _____ teams.

           

problem-solving

 

self-managed

 

cross-functional

 

virtual

 

 

          Which of the following skills is required for an effective team?

           

Problem-solving skills

 

Technical expertise

 

Interpersonal skills

 

All of the above

 

 

          Which of the following statements is true concerning the climate of trust?

           

Interpersonal trust among team members inhibits cooperation.

 

Interpersonal trust among team members reduces the need to monitor each others behavior.

 

Interpersonal trust at team members bonds members at the belief that others will take advice of them if given the opportunity.

 

Interpersonal trust at team members increases members' aversion to risk.

 

 

          Teams are most effective when staffed with people who are _____.

           

extraverted

 

homogeneous

 

inflexible

 

intraverted

 

 

          _____ considers the age, sex, race, educational level, and length of service of team members.

           

Diversity training

 

Cognitive dissonance

 

Cohorts

 

Group demographics

 

          _____ illustrates a process loss as a result of using teams.

           

Synergy

 

Social loafing

 

Diversity

 

Demographics

 

          Teams are an effective means for management to democratize their organizations.

            True

  False

          A work group generates positive synergy while a work team does not.

            True

  False

 

          Quality circles are an application of problem-solving teams.

            True

  False

 

          As a result of self-managed teams, supervisory positions may be eliminated.

            True

  False

           

          Teamwork takes more time and often more resources than individual work.

            True

  False

 

          To perform effectively, a team requires three different types of skills: technical, conceptual, and cognitive skills.

            True

  False

 

          High-ability teams consistently outperform low-ability teams.

            True

  False

 

          Diversity typically provides fresh perspectives on issues but makes it more difficult to unify the team and reach agreements.

            True

  False

           

          The most effective teams are large, with ten or more members.

            True

  False

          When implementing teams, reward systems should eliminate individual incentives and focus compensation on team performance.

            True

  False

 

 

          Describe four general types of teams.

         

 

                     

           

          What are the advantages and disadvantages of diversity within teams?