Chapter 9

Chapter Quiz

This activity contains 22 questions.

 

____ groups are defined by the organization's structure.

           

Informal

 

Formal

 

Friendship

 

Interest

 

 

The _____ stage in group development which is characterized by uncertainty.

           

norming

 

storming

 

forming

 

performing

 

           

 

          The _____ model is effective at describing decision-making within temporary groups, particularly those with deadlines.

           

punctuated-equilibrium

 

authority structure

 

formal regulation

 

performance evaluation

 

           

          _____ refers to the attitudes and behaviors that are consistent with a role.

           

Role perception

 

Role identity

 

Role expectations

 

Role conflict

 

           

          _____ describe how others believe you should act in a given situation.

           

Norms

 

Stereotypes

 

Role expectations

 

Role perceptions

 

          Which is NOT a common class of norms appearing in most work groups?

           

Performance norms

 

Appearance

 

Termination

 

Arrangement

 

 

          What is the relationship between size and group performance?

           

The larger the group, the greater the individual productivity.

 

Increases in group size are inversely related to individual performance.

 

Total productivity tends to decline in large groups.

 

Group size is not a determinant of individual productivity.

 

 

          Which of the following is a strategy to increase group cohesiveness?

           

Make the group smaller.

 

Encourage agreement with group goals.

 

Decrease the perceived difficulty of attaining membership in the group.

 

Decrease competition with other groups.

 

 

          Which is NOT a weakness of group decision-making?

           

Group decisions are time-consuming.

 

Groups offer increased diversity of views.

 

Group members suffer from ambiguous responsibilities.

 

Groups can be dominated by one or a few members.

 

 

          Which of the following best describes brainstorming?

           

A strategy used to build group cohesiveness.

 

A technique that tends to restrict independent thinking.

 

A process for generating ideas.

 

A strategy when group members cannot agree on a solution.

 

 

          While command groups are determined by the organization chart, task, interest, and friendship groups develop because of the necessity to satisfy one's social needs.

            True

  False

          The stages of group development must occur sequentially and will never occur simultaneously.

            True

  False

 

          The punctuated-equilibrium model characterizes groups as exhibiting long periods of inertia interspersed with brief revolutionary changes triggered primarily by their members' awareness of time and deadlines.

            True

  False

          All group members can be said to be actors, each playing a role.

            True

  False

 

          Norms tell members what they ought and ought not to do under certain circumstances.

            True

  False

 

          High status members of groups are given less freedom to deviate from norms than other group members.

            True

  False

 

          Physically isolating a group will make it more cohesive.

            True

  False

 

          Cyberloafing represents a significant cost to U.S. employers.

            True

  False

 

          The Challenger space shuttle disaster was an example of groupshift.

            True

  False

 

          The chief advantage of the nominal group technique is that it permits the group to meet formally but does not restrict independent thinking, as does the interacting group.

            True

  False

         

What were the major conclusions of the Hawthorne studies?

         

 

 

 

 

Describe group decision-making techniques.