Chapter Quiz 3

This activity contains 22 questions.

 The belief that "discrimination is wrong" is a value statement. Such an opinion is the _____ component of an attitude.

 cognitive

 affective

 reactive

 behavioral

 Leon Festinger would propose that the desire to reduce dissonance would be determined by all of the following EXCEPT _____.

 the importance of the elements creating the dissonance. 

 the degree of influence the individual believes he or she has over the elements.

 the rewards that may be involved in dissonance.

 If attitudes and behavior are inconsistent, individuals will most likely, _____.

  change their behavior

 change their attitudes

 change either their attitudes or behavior

 do nothing

 According to _____ theory, attitudes are used after the fact to make sense out of an action that has already occurred.

  veterans

 self-perception

 Boomers

 GenXers

 Job _____ measures the degree to which a person identifies psychologically with his or her job and considers his or her perceived performance level important to self-worth.

  commitment

 satisfaction

 involvement

 organization

  _____ commitment refers to an employee's obligation to remain with an organization for moral or ethical reasons.

 Affective

 Continuance

 Theoretical

 Normative

 _____ refers to an individual's involvement with, satisfaction with, and enthusiasm for the work she does.

 Employee engagement

 Normative commitment

 Cognitive support

 Job enrichment

 In an attempt to increase employee satisfaction, customer service employees at a large employer are being trained to perform other functions. In the future, employees will alternate between two or three job functions on a monthly basis. This is an example of job _____.

 enhancement

 enlargement

 rotation

 enrichment

Quietly continuing to do your work, even though you're dissatisfied, is an example of _____ response to dissatisfaction.

 exit

 voice

 loyalty

 neglect

 Steve is unhappy with his job. He takes every possible vacation and sick day and sometimes shows up for work late. He is expressing his dissatisfaction with a _____ response.

 exit

 voice

 loyalty

 neglect

 Attitudes have three components: cognition, affect, and behavior.

 True

 False

 Research has concluded that people seek consistency among their attitudes and between their attitudes and behavior.

   True

 False

  The theory of cognitive dissonance seeks to explain the linkage between values and attitudes.

 True

 False

 Job involvement refers to an individual's general attitude toward his or her job.

 True

 False

 The majority of large U.S. employers sponsor some sort of diversity training.

 True

 False

  Over the past 30 years, surveys have shown that approximately 25 percent of all employees in the U.S. are satisfied with their jobs.

 True

 False

 At the individual level, satisfaction generally leads to productivity.

 True

 False

 Satisfaction is positively related to turnover.

 True

 False

  Neglect is an active and destructive response to dissatisfaction in which an employee waits for conditions to improve.

 True

 False

 Managers should place a greater emphasis in factors intrinsic to the job, such as making the work challenging and interesting, rather than focusing on salary increases to increase job satisfaction.

 True

 False

 

What is cognitive dissonance?

    

 

 What is the difference between job satisfaction and job involvement?