Chapter 7   

Chapter Quiz

This activity contains 22 questions.

 

 The _____ says that internal rewards are obtained by individuals when they learn that they personally have performed well on a task that they care about.

   management by objectives plan

 participative decision making model

 job characteristics model

 performance feedback system

 

 

 

_____ (or cross-training) is the periodic shifting of an employee from one task to another.

   Job enlargement

Employee involvement

 Job rotation

 Job enrichment

 

 _____ may be implemented by combining tasks, forming natural work units, establishing client relationships, expanding jobs vertically, and opening feedback channels.

   Job enlargement

 Employee involvement

 Job rotation

 Job enrichment

 

 Susan works from 6 a.m. to 3 p.m. each day, while other employees in her office work from 10 a.m. to 7 p.m. It appears that Susan's employer offers a _____ option.

   department modeling

 job sharing

 telecommuting

 flextime

 

 Writers, attorneys, analysts, and employees who spend the majority of their time on computers or on the telephone are natural candidates for _____.

   department modeling

 job sharing

 telecommuting

 flextime

 

   _____ is a participative process that uses the entire capacity of employees and is designed to encourage increased commitment to the organization's success.

   MBO

 Employee involvement

 Reengineering

 OB Mod

 

 A _____ is a group of employees and supervisors who meet regularly to discuss their quality problems and recommend solutions.

   department team

 cooperative group

 evaluation team

 quality circle

 

 Piece-rate plans, merit based pay, bonuses, profit sharing, gainsharing, and employee stock ownership plans are all forms of _____ programs.

   ESOP

 gainsharing

 variable-pay

 Scanlon 

 

 _____ is an incentive plan where improvements in group productivity determine the total amount of money that is allocated.

   ESOP

 Gainsharing

 Variable pay

 Scanlon plan

 

 The three most popular types of _____ are modular plans, core-plus options, and flexible spending accounts.

   stock options

 gainsharing plans

 variable pay programs

 flexible benefits

 

 Task identity refers to the degree to which the job has a substantial impact on the lives or work of others.

   True

 False

 

Employee involvement is a participative process that uses the entire capacity of employees and is designed to encourage increased commitment to the organization's success.

   True

 False

 

Quality circles have the authority to find problems, assess alternative actions, and implement a solution.

   True

 False

 

Gainsharing programs may also be referred to as profit-sharing programs.

   True

 False

 

ESOPs are company-established benefit plans in which employees acquire stock as part of their benefits.

   True

 False

 

Stock options give employees the right, but not the obligation, to purchase a company's stock shares at a specified price.

   True

 False

 

Skill-based pay encourages employees to concentrate on one or two highly desirable skills.

   True

 False

 

 Traditional benefit packages were designed for the typical employee of the 1950s; fewer than 10% of employees now fit that stereotype, requiring an updated look at these benefits.

   True

 False

 

 

A survey of 1,500 employees found that recognition was the most powerful workplace motivator.

   True

 False

 

 Across all countries, intrinsic job characteristics were consistently and positively related to satisfaction with one's job.

   True

 False

 

 Describe three alternative work arrangements.

 

 

 

  

 

 What is an employee involvement program?